I didnt recieve the $100 i redeemed from them nor can i no longer access the page to redeem the remaining winnings I have on my account ...

I’ve had an amazing experience with Casiny and can’t recommend it enough! The casino offers a fantastic selection of games, and as a VIP, I get generous weekly cashback that really adds extra value. I’ve never had any issues, but on the rare occasion something might come up, my VIP manager is always quick to jump in and resolve things promptly. The customer service is top-notch, and it’s clear they care about their players. If you’re looking for a reliable and rewarding online casino, Casiny is definitely the place to be!

Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

thanks for the great experience ❤️