I completed the bonus wagering requirements at JoCasino and the system confirmed it by converting my bonus into real money (€125). I then requested a withdrawal – but it was rejected.Support claimed I “violated the terms” because I used the Bonus Buy feature. However, this rule is not mentioned clearly in their terms and conditions. I never bet more than €0.10 per spin – Bonus Buy just triggers a feature, it doesn’t change the stake. The system allowed it, no warning was shown, and the bonus was marked as completed.When I asked for clarification, the support agent just repeated “Bonus Buy is a bet” and refused to point out where this is stated in the rules. No transparency, no fairness, no real help.I feel misled and disappointed. I’ve already filed complaints with licensing authorities and consumer protection platforms.

Casino Guru did his best to help and that I, as the injured party, was fairly respected and that I got what is mine. It was a really long time and sometimes I thought I was going crazy, but in the end, justice was served.

This website is totally fake. Don't invest in it. They have a weekly package of 100k on which they say they will give you 26000 thousand weekly. i.e they claim that they will return 18000 daily for 7 days and you will get 126000 on 100k invest. But when I invested in this package they gave me 18000 only three times and rest they robed me. And didn't answer any of my help entre chat.