Customer service is nowhere to be found, I’ve won a combo bet and after 4 days the amount hasn’t been credited - even tho it’s settled as “Won” - and no ones replies to my emails.

I love Ritz! I feel like it’s the most fair site. Support is always so helpful and quick to resolve anything!

I left a review explaining my horrible experience and they replied with what I wanted to hear but no way to resolve my problem - they truly do not care about making things right but instead looking good for everybody else to see. So here I sit with nobody to contact (I've tried several times with no response) and in the same boat. Again, I warn you, stay away!!

Waiting on redemption payout since 9/14 it’s well over two months now. It’s buried in the TOS that it could take up to 90 days. I contact support on a weekly basis asking for updates, they say “we are passsing this along to our redemption team.” Then do absolutely nothing about it.