Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

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Pop-ups on literally every single screen is a bit much. I would appreciate being able to deposit/check balances/withdraw without accidentally clicking into a chat window that’s popped open on its own with a promotion that I don’t care for and have already seen on every. single. page. It’s annoying to be reviewing my account balance only to attempt to scroll and “coincidentally” click your promotion and end up on the deposit screen. On the main page, I understand, but literally clicking from any screen to the next should not provoke an entire new promotion pop-up….as if I didn’t just see it on the screen before.Geeezzzz.